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McDonald's Beijing stores accused of selling near-expiry milk mix, falsifying records; company says investigating
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A McDonald's employee in Beijing has filed a whistleblower complaint on Xiaohongshu, accusing a regional operations supervisor, Chen Mou, of transferring nearly-expired milkshake mix from one store to others not authorized to sell milkshakes, where it was used as regular ice cream mix. The complaint alleges that Chen Mou tampered with FOB loss records and shelf-life logs to cover up the practice, and that the milk mix was transported in non-refrigerated vehicles during hot August weather. The whistleblower claims a COEC agent identified the issue on August 16 but did not report it. McDonald's has stated it is conducting an internal investigation but has not provided further details. The affected stores are in Beijing's Tongzhou district. The incident follows other recent controversies for McDonald's in China, including a September incident in Shenzhen where an employee was seen pressing trash with a tray, and earlier complaints about shrinking burger sizes amid price increases. McDonald's China operates over 8,100 stores, with recent growth focused on lower-tier cities.
Source report
来源：ZAKER财经
一名麦当劳员工在小红书上公开工号，举报其直属领导存在多项违规行为。
被举报人为北京通州区域运营督导陈某，事件集中在今年8月，涉及九棵树餐厅及通州多家门店。举报人自报工号15648090，列举了多项具体问题：
- 陈某将九棵树餐厅临近到期的奶昔专用奶浆，私自调往一批不具备销售奶昔资格的门店，改为普通冰淇淋奶浆继续销售。
- 两种奶浆配方不同，混合使用导致新地机易出现冻缸、故障。近期已有顾客反映冰淇淋质地偏稀，相关投诉已出现。
- 为掩盖调货行为，陈某私自修改FOB损耗台账，调整半成品效期及报废记录，使临期奶浆绕过销毁流程。
- 接收奶浆的门店长期销售临期甚至过期奶浆。
- 运输过程中未使用冷链，低温奶浆通过无冷藏资质的普通客车，以“跑腿”方式配送，8月高温下全程脱冷。
- 举报材料还指出，代理COEC方某于8月16日发现问题后未向上级报告。
举报人表示内容全部属实，愿意配合调查，并保留向市场监管部门反映的权利。
麦当劳回应：正在内部调查
事件曝光后，麦当劳方面回应有限。9月21日，有媒体致电九棵树餐厅，店长表示已记录情况，将有专人回复。截至发稿，未收到进一步回应。
公司对媒体的官方口径仅为：“正在内部调查”。更早时，举报帖发布后，IP显示为上海的麦当劳顾客中心曾在评论区回复“已经收到、马上核查”，但该回复随后被删除。
九棵树餐厅隶属于北京麦当劳食品有限公司，该公司由金拱门合资企业控股与北京三元食品各持股50%。
今年多次引发关注
这并非麦当劳今年首次登上热搜：
- 9月初，深圳一家门店被拍到员工用餐盘反复压垃圾桶内的垃圾，麦当劳当时回应称该行为不合规，将进行重新培训。
- 1月，有消费者吐槽汉堡尺寸缩小至“马卡龙”大小，而此前菜单价格刚上涨0.5至1元。
门店持续扩张，中国市场承压
财报显示，2026年上半年，麦当劳全球营收136.16亿美元，同比增长6%；净利润43.45亿美元，同比增长5%。中国所在的国际特许经营与企业部门收入12.35亿美元，同比增长12%。但二季度可比销售增长仅1.9%，主要依赖日本市场，中国市场为负增长，拖累整体表现。
截至今年上半年末，麦当劳中国门店数为8114家，较去年同期增加887家，新店主要集中在三至五线城市。
调查尚未有结果
截至目前，内部调查尚未公布结果，涉事门店名单也未公开。可查证的信息仅限于举报人在帖子中所述内容。
来源：星河商业观察
Source
21经济网Neutral / independent
Part of this Story
McDonald's China probes whistleblower allegations of expired ingredients and data falsification