China’s market regulator vows to protect consumer rights and regulate e-commerce during 15th Five-Year Plan
On September 20, China’s State Administration for Market Regulation (SAMR) announced plans to prioritize consumer rights during the 15th Five-Year Plan period. The regulator will target violations in online sales and livestream e-commerce, streamline dispute resolution, and extend online dispute mechanisms to all major platforms. SAMR also aims to strengthen the consumer credit system and create over 5,000 “reassuring consumption” clusters by 2030.
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China's Market Regulator Vows to Ensure Safe Consumption During 15th Five-Year Plan
On September 20, the State Council Information Office held a press conference where Shu Wei, spokesperson and Deputy Director of the State Administration for Market Regulation (SAMR), outlined key priorities for the '15th Five-Year Plan' period to protect consumer rights and boost consumption. Shu emphasized that market regulation aims to ensure the public can buy with confidence, eat safely, and use products comfortably. Three main areas were highlighted: first, intensifying enforcement against counterfeit goods, price fraud, and unfair practices, using big data and AI to regulate online sales and live-stream commerce. Second, improving dispute resolution by streamlining complaint channels, strengthening consumer association public interest litigation, and expanding no-reason return policies for offline purchases. Third, building a consumption credit system and a national consumption environment index, with a target of over 5,000 nationwide 'reassuring consumption' clusters by 2030 to establish the 'Reassuring Consumption in China' brand.
Read sourceChina's Market Regulator Pledges to Expand Offline No-Reason Returns Policy
On September 20, Shu Wei, spokesperson and deputy director of the State Administration for Market Regulation (SAMR), announced at a State Council Information Office press conference that during the 15th Five-Year Plan period, China will intensify efforts to rectify consumer rights infringements. Key actions include cracking down on counterfeit goods, price fraud, and unfair contract terms; strengthening inter-departmental coordination in sectors like tourism, elderly care, and domestic services; and using big data and AI to regulate online sales and livestream commerce. The SAMR will also expand and improve the effectiveness of no-reason return policies for offline purchases, streamline complaint channels, and promote online dispute resolution. Additionally, a consumption credit system and a public disclosure system for complaints will be built. By 2030, the goal is to establish over 5,000 nationwide 'reassuring consumption' clusters and widely cover trustworthy consumption units, aiming to significantly enhance consumer confidence and the 'Reassuring Consumption in China' brand.
Read sourceChina's Market Regulator to Focus on Consumer Rights During 15th Five-Year Plan Period
At a press conference held by the State Council Information Office as part of the 'Starting Strong in the 15th Five-Year Plan' series, an official from China's State Administration for Market Regulation announced plans to optimize the consumer rights protection system and rectify prominent issues infringing upon consumer rights. The regulator will consistently oversee business activities such as online sales and live-streaming commerce. Channels for consumer rights protection will be streamlined, promoting diversified and source-based resolution of consumer disputes. The goal is to extend online dispute resolution mechanisms to cover major e-commerce platforms, reducing the burden and hassle for consumers seeking redress. The consumption environment will be continuously optimized, and the credit system in the consumer sector will be strengthened, aiming to ensure that ordinary people can buy with confidence and use products with peace of mind.
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China's Market Regulator Vows to Rectify Consumer Rights Violations and Regulate E-Commerce
On September 20, the State Council Information Office held a press conference on advancing the '15th Five-Year Plan.' A State Administration for Market Regulation official announced continued efforts to optimize the consumer rights protection system, focusing on rectifying prominent issues that infringe upon consumer rights. The regulator will consistently regulate online sales and live-streaming commerce, streamline consumer protection channels, and promote diversified, source-based resolution of consumer disputes. The goal is to extend the online dispute resolution mechanism to cover major e-commerce platforms, reducing the burden on consumers seeking redress. The official also emphasized continuously optimizing the consumption environment and strengthening credit system construction in the consumer sector, aiming to ensure that ordinary people can buy and use products with confidence.
Read sourceChina's Market Regulator Vows to Protect Consumer Rights During 15th Five-Year Plan
On September 20, a spokesperson for China's State Administration for Market Regulation (SAMR) announced plans to optimize the consumer rights protection system during the 15th Five-Year Plan period. The regulator will focus on rectifying prominent issues infringing consumer rights, particularly in online sales and live-streaming commerce. SAMR aims to streamline consumer rights protection channels and promote diversified, source-level resolution of consumer disputes. A key goal is extending the online dispute resolution mechanism to cover all major e-commerce platforms, reducing the burden on consumers seeking redress. The administration also pledged to continuously optimize the consumption environment and strengthen the credit system in the consumer sector, with the ultimate objective of ensuring that ordinary people can buy and use products with confidence and peace of mind.
Read sourceChina's Market Regulator to Focus on Consumer Rights During 15th Five-Year Plan
On September 20, officials from China's State Administration for Market Regulation (SAMR) announced plans to optimize the consumer rights protection system during the 15th Five-Year Plan period. The regulator will focus on rectifying prominent issues that infringe upon consumer rights, particularly in online sales and live-streaming e-commerce. SAMR will streamline channels for safeguarding consumer rights and promote diversified, source-based resolution of consumer disputes. The agency aims to ensure that online dispute resolution mechanisms cover major online trading platforms, reducing the burden and hassle for consumers seeking redress. Additionally, efforts will be made to continuously improve the consumption environment and strengthen the construction of a credit system in the consumer sector, with the goal of ensuring that ordinary people can buy with confidence and use products with peace of mind. The statement was reported by CCTV News and summarized by Jin10 Data.
China's Market Regulator to Focus on Consumer Rights During 15th Five-Year Plan
At a press conference held by the State Council Information Office on September 20, a spokesperson for China's State Administration for Market Regulation (SAMR) announced plans to prioritize consumer rights protection during the 15th Five-Year Plan period. The SAMR stated it will focus on rectifying prominent issues that infringe upon consumer rights and will continue to regulate business activities, including online sales and livestream e-commerce. The agency aims to streamline consumer rights protection channels and promote diversified, source-based resolution of consumer disputes. A key goal is to extend online dispute resolution mechanisms to cover all major online trading platforms, thereby reducing the burden on consumers seeking redress. The SAMR also plans to continuously optimize the consumption environment by strengthening the credit system in the consumer sector, with the aim of ensuring that ordinary people can buy and use products with confidence.
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