Pentagon approves Salesforce AI agents for sensitive military admin tasks

Published Aug 7, 12:39 PM UTC

Salesforce announced that the U.S. Defense Department and Army's Human Resources Command have approved its autonomous AI agents, operating on the Missionforce National Security platform, for handling sensitive unclassified missions. The platform received Impact Level 5 (IL5) authorization, allowing it to access controlled unclassified information and National Security System data. The AI agents will automate routine administrative tasks such as responding to inquiries, summarizing case histories, and surfacing policy information. For the Army HRC, which handles over 1,500 personnel cases daily, Salesforce estimates the system could save $6 million annually while managing 55 million conversations per month. The Air Force has already deployed Missionforce to manage its vehicle fleet. The approval marks a shift from predictive AI and chatbots to autonomous AI execution in defense settings.