Salesforce AI agents get Pentagon approval for sensitive military admin tasks

Published Aug 7, 12:39 PM UTC

Salesforce announced that the U.S. Defense Department and Army's Human Resources Command have approved its autonomous AI agents, operating on the Missionforce National Security platform, for missions involving sensitive unclassified information. The platform received Impact Level 5 (IL5) authorization, allowing it to handle controlled unclassified information and unclassified National Security System data. The AI agents will support the Army HRC by handling routine inquiries, summarizing case histories, and surfacing policy information, potentially saving $6 million annually while managing over 55 million conversations per month. This follows Salesforce's $5.6 billion contract to build Missionforce and a previous Air Force deployment. The technology is based on Salesforce's commercial Agentforce 360 platform.