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TechUber cuts 10% of customer service jobs, citing AI efficiency
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Uber has announced a 10% reduction in its customer service workforce, marking the second round of layoffs in under two months and the first time the company has explicitly linked job cuts to artificial intelligence efficiency initiatives. The move reflects Uber's increasing reliance on AI to handle customer inquiries and reduce operational costs. In June 2026, Uber cut 23% of its 'people division,' representing less than 1% of its 34,000 global employees, following the appointment of a new president. The latest cuts signal a broader trend of AI-driven workforce restructuring in the tech and ride-hailing industries.
Source report
This is its second round of reductions in under two months and the first time the firm has tied layoffs to AI efficiency pushes.
Published: Thu, Jul 23, 2026 · 08:24 AM
Uber has announced a 10% reduction in its customer service workforce, attributing the cuts to the company's increasing adoption of artificial intelligence. This marks the second round of job cuts in less than two months and the first time the company has explicitly linked layoffs to AI-driven efficiency gains.
Key Details
- Reduction scope: 10% of customer service roles
- Reason cited: Company's "embrace" of AI technology
- Context: Second round of layoffs in under two months
Previous Reductions
In June 2026, Uber cut 23% of its so-called "people division," which represented less than 1% of its 34,000 global employees. That round followed the appointment of a new president.
Source
The Business TimesRegional
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Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI