Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI

Uber has announced a 10% reduction in its customer service workforce, marking the second round of layoffs in under two months and the first time the company has explicitly linked job cuts to artificial intelligence efficiency initiatives. The move reflects Uber's increasing reliance on AI to handle customer inquiries and reduce operational costs. In June 2026, Uber cut 23% of its 'people division,' representing less than 1% of its 34,000 global employees, following the appointment of a new president. The latest cuts signal a broader trend of AI-driven workforce restructuring in the tech and ride-hailing industries.

First published Aug 4, 01:56 PM UTCUpdated Jul 23, 12:24 AM UTC1 reports · 1 sources

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Opened from WirecurrentJul 23, 12:24 AM UTC

Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI

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Uber cuts 10% of customer service jobs, citing ‘embrace’ of AIThe Business TimesRegionalJul 23, 12:24 AM UTC

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