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FinanceUber cuts 10% of customer service jobs, citing AI embrace
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Uber has announced a 10% reduction in its customer service workforce, marking the second round of layoffs in under two months and the first time the company has explicitly linked job cuts to artificial intelligence efficiency initiatives. The move reflects Uber's increasing reliance on AI to handle customer inquiries and streamline operations. In June, Uber had already cut 23% of its so-called people division, which represented less than 1% of its 34,000 global employees, following the appointment of a new president. The latest cuts signal a broader trend in the tech and gig economy sectors where companies are leveraging AI to reduce labor costs and improve operational efficiency. The article was published by The Business Times Singapore on July 23, 2026.
Source report
This is its second round of reductions in under two months and the first time the firm has tied layoffs to AI efficiency pushes.
Published: Thu, Jul 23, 2026 · 08:24 AM
Uber has announced a 10% reduction in its customer service workforce, attributing the cuts to the company's increasing adoption of artificial intelligence.
The move marks the second round of job cuts at the ride-hailing and delivery company in less than two months. It is also the first time Uber has explicitly linked layoffs to AI-driven efficiency improvements.
Previous Reductions
In June, Uber cut 23% of its so-called "people division," which represented less than 1% of its 34,000 global employees. That reduction followed the appointment of a new president.
Source
The Business TimesRegional
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Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI