Uber cuts 10% of customer service jobs, citing ‘embrace’ of AI
Uber has announced a 10% reduction in its customer service workforce, marking the second round of layoffs in under two months and the first time the company has explicitly linked job cuts to artificial intelligence efficiency initiatives. The move reflects Uber's increasing reliance on AI to handle customer inquiries and streamline operations. In June, Uber had already cut 23% of its so-called people division, which represented less than 1% of its 34,000 global employees, following the appointment of a new president. The latest cuts signal a broader trend in the tech and gig economy sectors where companies are leveraging AI to reduce labor costs and improve operational efficiency. The article was published by The Business Times Singapore on July 23, 2026.
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