Uber Eats sued over priority delivery fees in proposed class-action lawsuit
A proposed class-action lawsuit has been filed against Uber Eats, alleging that its priority delivery option, which costs customers $1 to $5 extra and is advertised as 'direct to you,' is misleading. The lawsuit claims that couriers have no way to identify priority orders and that the Uber platform may instruct them to pick up other orders after a priority pickup, or work for competing apps simultaneously, undermining the promised direct delivery. Plaintiff Hassan Wright of California paid $1.49 for a priority delivery in November that arrived late due to other stops; Uber admitted the order was not delivered directly but offered no refund. The suit seeks class-action status for all U.S. and California consumers who paid for the service, demands damages, and asks Uber to stop using 'direct to you' language. The case comes amid broader Federal Trade Commission scrutiny of hidden fees in food delivery apps, and follows DoorDash's recent fee transparency changes.
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