OpenAI Launches Presence, a New Enterprise Software for AI Agents
OpenAI is launching a new product called OpenAI Presence, designed to help companies deploy and manage AI agents by connecting them to internal corporate data, policies, software, and workflows. The service automates tasks such as customer support, sales, billing fixes, insurance claims, and IT service requests. It includes features for testing agents via simulations, guardrails, human review, and automated AI graders. Once deployed, OpenAI's Codex tool can investigate issues and suggest updates. Presence also offers AI-powered voice and chat technology. The product is available on a case-by-case basis with support from OpenAI engineers or partners. This move signals OpenAI's strategy to expand beyond selling AI models into enterprise software, where products are stickier and competition from rivals like Anthropic, Google, and DeepSeek is intensifying. OpenAI is already using Presence internally for its AI phone support channel.
Editorial responsibility
- No named human review is recorded for this page.
- Reports are grouped by semantic similarity and deterministic rules. Language models may assist titles, summaries, translation and cross-source analysis; the page itself is projected from evidence records.
- Current automated evidence projection