A Dyslexic High School Dropout Tackled the Massive Problem of Online Returns. This Year, His Business Will Make Over $500 Million.
This article profiles Sender Shamiss, founder of ReturnPro, a company that processes and resells returned merchandise for major retailers. The piece highlights the growing crisis of online returns, which now represent a $1 trillion annual problem, with nearly one in five online purchases returned. ReturnPro, built over 18 years, handles about $2.5 billion in return value annually and is on track for over $500 million in revenue in 2026. The article explains the complexities of reverse logistics, including the need to individually assess each returned item (e.g., a Nintendo Switch 2) for condition, authenticity, and repackaging. It also notes the rise of behaviors like 'bracketing' and 'wardrobing' that exacerbate the problem, and mentions other companies in the reverse logistics space such as Optoro, Loop, and Redo.
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