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Doubao AI phone users forced off Honor of Kings; official says in talks with Tencent
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On September 24, 2025, users of the Nubia NaviX Ultra smartphone, which features the Doubao AI assistant, reported being forcibly logged out of the popular mobile game Honor of Kings (developed by Tencent) due to 'device environment anomalies.' Doubao's official community stated that the AI did not perform any违规 (violative) clicks, cheats, or simulated behaviors, and that the team is in ongoing communication with Tencent without receiving a clear response. Doubao advised users to avoid repeated login attempts and to contact game customer service for account申诉 (appeals). This is not the first such incident; in December 2024, the Doubao technical preview engineering model (Nubia M153) triggered similar conflicts with Tencent and Alibaba apps, including WeChat, Taobao, and Xianyu, leading to forced logouts and CAPTCHA prompts. Doubao previously restricted AI auto-operation in competitive games and financial apps, but the underlying device-level automation features remain detectable by apps, causing risk warnings even when the AI is not active. Tencent's Honor of Kings terms prohibit use of unauthorized third-party software or systems.
Source report
Date of Report: September 24, 2025 (evening) onward Device Involved: Nubia NaviX Ultra (with Doubao Mobile Assistant) Game Affected: Honor of Kings (Tencent)
Incident Overview
Starting from the evening of September 24, Doubao Mobile Assistant received multiple user reports stating that when logging into Honor of Kings or engaging in matchmaking on the Nubia NaviX Ultra (which comes pre-installed with Doubao), users encountered prompts indicating an abnormal device environment and were forcibly logged out.
Doubao's Response
Doubao Mobile Assistant confirmed that it did not perform any operations on Tencent's gaming system throughout the process. The AI did not engage in any prohibited clicks, cheating, or simulation behavior. The team continues to communicate with Tencent but has not yet received a clear response as of the time of reporting.
Recommended Actions for Affected Users
- Do not repeatedly attempt to log into Honor of Kings on the Nubia NaviX Ultra for now.
- If an account has already been banned or restricted, users are advised to submit an appeal or complaint through the official game customer service channel to expedite account recovery.
Background: Device and Previous Incidents
The Nubia NaviX Ultra, equipped with Doubao Mobile Assistant, officially launched on September 16, 2025. It is marketed as the "world's first AI agent phone" and has obtained both the MIIT network access license and completed the full compliance process from large-model filing to terminal network access.
This is not the first time such conflicts have occurred. In December 2025, the Nubia M153 — a technical preview engineering device for Doubao Mobile Assistant — experienced a similar risk-control conflict that later spread to WeChat and Alibaba apps. Specific issues included:
- WeChat login prompts for abnormal environment and forced logout
- Frequent CAPTCHA pop-ups, crashes, and login restrictions on Taobao, Xianyu, and Damai
Previous Mitigation Measures
In response, Doubao issued an adjustment notice restricting AI automation in scenarios such as:
- Score-farming incentives
- Financial apps
- Competitive games
However, these restrictions only targeted AI operations and did not alter the device's underlying simulated-click capabilities. As a result, even when users did not activate Doubao or issue any game-related commands, the system's automation features could still be detected by apps, triggering environment risk warnings and forced account logouts.
Tencent's Official Stance
According to Honor of Kings' official announcement, users are prohibited from using third-party software, plugins, cheats, or systems not developed or authorized by Tencent to access Tencent games or services. This also includes the creation, distribution, or dissemination of such unauthorized tools.
(This article is sourced from Yicai / First Financial)
Source
新浪财经Neutral / independent