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China's three major telecom operators suspend new financial installment phone purchases from today
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According to informed sources, the three major Chinese telecom carriers—China Telecom, China Unicom, and China Mobile—have fully suspended their financial installment services for mobile phone purchases starting today. Multiple employees across various regions have received notifications, and customer service representatives from all three carriers have confirmed the suspension. The suspension, effective September 24, halts new applications for services such as Orange Installment, Wo Installment, and Hebao Installment, which previously allowed customers to obtain phones with zero down payment. Existing users with active installment contracts will not be affected, and their agreements will continue. The suspension is expected to impact the performance of the carriers' offline retail stores. As of the time of reporting, the three carriers have not issued official statements, but their customer service departments have confirmed the news. (Source: Sina Technology)
Source report
Beijing — According to sources familiar with the matter, the financial installment services offered by China's three major telecom operators have been fully suspended as of today. Employees at multiple regional branches have reportedly received internal notices.
Customer service representatives from all three operators have confirmed the suspension.
Key Details
- Effective Date: September 24
- Scope: New applications for financial installment phone purchase services are no longer accepted
- Affected Services: Services such as Orange Installment (橙分期), Wo Installment (沃分期), and Hebao Installment (和包分期) — which allowed customers to obtain phones with zero upfront payment — have been halted for new users
- Existing Users Unaffected: Customers who have already signed installment contracts will continue to be covered under their existing agreements
Potential Impact
The suspension of installment services is expected to have a notable impact on the performance of offline retail stores operated by the telecom operators.
Official Response
As of the time of reporting, none of the three major telecom operators have issued an official statement. However, customer service representatives from all three have confirmed the news.
(Source: Sina Technology)
Source
domesticEastern
Part of this Story
China's three major telecom operators suspend phone financing after consumer complaints