ZhongAn Insurance launches AI-powered group insurance with intelligent assistant OK Boy
On September 23, ZhongAn Insurance launched "Enterprise Smart Group Insurance," an AI-powered solution integrating claims and health data. The product features an AI assistant named OK Boy that handles employee inquiries via natural language. The system connects fragmented data to identify health risks and configure preventive services. ZhongAn reported serving over 13,000 enterprises and 3.8 million employees in 2025.
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ZhongAn Insurance Launches AI-Powered Group Insurance to Integrate Claims and Health Data
On September 23, ZhongAn Insurance officially launched 'Enterprise Smart Group Insurance,' an AI-powered solution for group health insurance. The product aims to address the lagging digitalization of group insurance within corporate welfare systems by integrating insurance claims and health management data. It provides intelligent solutions across four dimensions: employee service experience, employee health companionship, HR digital health management, and employee benefit extension. A key feature is the AI assistant 'OK Boy,' which serves as a unified service entry point for employees to ask questions via natural language. The system connects fragmented data from different business processes to identify high-incidence diseases and key health risks among employee groups, enabling targeted preventive services. ZhongAn's deputy general manager Li Gaofeng stated that group health insurance is becoming a strategic asset for enterprises, with intelligence as a key support. The company reported serving over 13,000 enterprises and 3.8 million employees in 2025.
ZhongAn Insurance launches AI-powered group insurance, integrating AI across the service chain
ZhongAn Insurance has launched 'Enterprise Smart Group Insurance' in Shanghai, embedding AI and digital capabilities across the entire group insurance service chain. The product, centered on an AI assistant named 'OK仔', aims to improve employee service experience, health companionship, HR digital health management, and benefit extension. OK仔 serves as a unified entry point for employees to inquire about medical treatment, claims, and health services via natural language, and proactively engages employees at key lifecycle events. The system connects claims and health management data to identify health risks and configure preventive services. ZhongAn also offers AI-driven digital management tools for HR, including claims dashboards and employee health profiles. The company's executives, including Lin Yijing and Li Gaofeng, stated that the initiative transforms group insurance from a traditional HR task into a strategic asset for talent attraction and employee care. In 2025, ZhongAn's group insurance served over 13,000 enterprises and 3.8 million employees.
Read sourceZhongAn Insurance launches AI-powered group insurance with digital employee assistant
ZhongAn Insurance has launched 'Enterprise Smart Group Insurance' in Shanghai, integrating AI across the entire group insurance service chain. The product features an AI assistant named 'OK仔' (OK Boy) that serves as a unified employee service entry point, handling inquiries about medical treatment, claims, and health services via natural language. The system can proactively engage employees around key events like onboarding, birthdays, and health check-ups. ZhongAn's CTO鄢晶 (Yan Jing) demonstrated a scenario where the AI responded to a query about child medication coverage in 0.5 seconds. The platform connects claims and health management data to identify high-incidence diseases and configure preventive services. It also offers HR digital management tools with data dashboards and AI report analysis. The insurance extends coverage to post-employment transitions, family members, and lifestyle scenarios like travel and pets. In 2025, ZhongAn's group insurance served over 13,000 enterprises and 3.8 million employees. Company executives stated the goal is to transform group insurance from a traditional HR task into a strategic asset for talent attraction and employee care.
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ZhongAn Insurance launches AI-powered corporate group insurance solution
On September 23, ZhongAn Online Property Insurance (ZhongAn Insurance) launched its 'Enterprise Smart Group Insurance' product, an AI-driven solution targeting four dimensions: employee service experience, employee health companionship, HR digital health management, and employee benefit extension. The company noted that while AI applications are rapidly penetrating corporate operations in areas like recruitment and customer service, the group insurance sector's digitalization has lagged. ZhongAn Insurance deputy general manager Li Gaofeng stated that group health insurance is becoming a key link between corporate operational needs and employee health needs, and that intelligence is the key support for this evolution. Lin Yijing, general manager of the multi-channel and group insurance division, said the company aims to embed intelligence into every aspect of group insurance. The article reports that in 2025, ZhongAn's group insurance business served over 13,000 enterprises and 3.8 million employees across industries including internet, finance, healthcare, and automotive.
Read sourceZhongAn Insurance Launches AI-Powered Enterprise Group Insurance Solution
On September 23, ZhongAn Insurance officially launched its 'Enterprise Smart Group Insurance' solution at the '2026 Group Insurance Strategic Upgrade Conference' in China. The product aims to reshape group insurance services and management across four dimensions: employee service experience, employee health companionship, HR digital health management, and employee benefit extension. ZhongAn Vice President and Chief Investment Officer Li Gaofeng stated that group health insurance is becoming a key link between enterprise operational needs and employee health needs, with its value extending from traditional employee welfare to strategic corporate assets, and intelligence being the critical fulcrum for this change. The solution connects insurance claims and health management data under compliance and data anonymization, identifying high-incidence diseases and key health risks among employee groups to configure preventive services. For employees, group insurance becomes a daily health management tool rather than just a post-risk claims tool; for enterprises, the data provides reference value for welfare operations. The product is supported by ZhongAn's product customization capabilities, its 'One AI' strategy integrating AI into insurance operations, and a health ecosystem serving over 150 million users with 330+ healthcare partners.
Read sourceZhongAn Insurance launches AI-powered group insurance service for enterprises
ZhongAn Insurance has launched an 'Enterprise Smart Group Insurance' service, aiming to modernize the traditionally lagging group insurance sector with AI and digital capabilities. The service, announced by Xinhua Finance, provides intelligent solutions across four dimensions: employee service experience, employee health companionship, HR digital health management, and employee benefit extension. A key feature is the AI assistant 'OK Boy' (OK仔), which serves as a unified service entry point for employees to ask questions about medical treatment, claims, and health services using natural language. The system integrates insurance knowledge and AI into a reusable AI middle platform. ZhongAn also connects claims and health management data to identify high-incidence diseases and configure preventive services. Li Gaofeng, Vice President and Chief Investment Officer of ZhongAn, stated that group health insurance is becoming a vital link between enterprise operational needs and employee health, with intelligence being a key support for this evolution. As of 2025, ZhongAn's group insurance service covers over 13,000 enterprises and 3.8 million employees.
Read sourceZhongAn Insurance Launches AI-Powered Enterprise Group Insurance with Intelligent Assistant OK仔
On September 23, ZhongAn Insurance announced the launch of 'Enterprise Intelligent Group Insurance' at its 2026 group insurance strategy upgrade conference. The product integrates AI across the entire group insurance service chain, addressing the lagging digitalization in corporate welfare systems. According to the company, 83% of Chinese enterprises use generative AI in at least one business segment, but AI application in welfare cost estimation and employee health support remains below 10%. The new system features an AI assistant named 'OK仔' (OK Zai) as a unified service entry point, enabling natural language queries for claims, medical reimbursement, and health services. It proactively engages employees around key events like onboarding, birthdays, and health checkups. The solution covers four dimensions: employee service experience, health companionship, HR digital health management, and benefit extension. ZhongAn's CTO鄢晶 (Yan Jing) demonstrated a scenario where OK仔 responded to a query about child fever medication reimbursement in 0.5 seconds. The system connects claims data with health management to identify high-incidence diseases and configure preventive services. ZhongAn reported serving over 13,000 enterprises and 3.8 million employees in 2025. The company aims to transform group insurance from a traditional HR task into a strategic asset for talent attraction and employee care.
Read sourceZhongAn Insurance Launches AI-Powered Enterprise Group Insurance Service
On September 23, ZhongAn Insurance announced the launch of 'Enterprise Intelligent Group Insurance' at its 2026 Group Insurance Strategy Upgrade Conference. The new service integrates AI and digital capabilities across four dimensions: employee service experience, employee health companionship, HR digital health management, and employee benefit extension. Central to the offering is an AI assistant named 'OK Boy,' which serves as a unified entry point for employees to inquire about claims, coverage, and health services via natural language. The system proactively engages employees around key events like onboarding, birthdays, and health check-ups. Behind OK Boy is an AI middleware platform that connects insurance knowledge, enterprise data, claims systems, and HR systems. ZhongAn aims to transform group insurance from a static policy into a dynamic, personalized health and welfare management tool. The company reported serving over 13,000 enterprises and 3.8 million employees in 2025. Executives Lin Yijing and Yan Jing emphasized that AI will help reduce administrative burdens on HR, improve employee experience, and extend coverage to post-employment and family scenarios.
ZhongAn Insurance explores AI-powered group insurance services with intelligent assistant
ZhongAn Insurance is developing an AI-powered group insurance service to address post-policy management challenges for enterprises. The company's group insurance business unit general manager Lin Yijing stated that intelligent group insurance changes how insurers understand and connect with employees. The system features an AI assistant named 'OK仔' that allows employees to ask questions in natural language about medical treatment, claims, and health services, eliminating the need to contact HR or customer service first. The assistant integrates with each company's specific insurance plan to provide tailored answers and determine coverage eligibility. Behind 'OK仔' is an AI middleware platform that consolidates model, knowledge, tools, and computing power, according to ZhongAn health insurance CTO Yan Jing. The intelligent system also connects insurance claims data with health management data (under compliance and data anonymization) to identify high-incidence diseases and key health risks among employee groups, enabling targeted preventive services. ZhongAn vice president and chief investment officer Li Gaofeng believes group health insurance is evolving from a traditional employee benefit into a strategic corporate asset, with intelligence serving as a key enabler of this transformation.
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