Loyal Lyft rider discovers she is charged more than partner for same trips
Cynthia Everett, a New York ride-hailing customer, noticed that Lyft consistently quoted her higher fares than her boyfriend for identical trips, despite her being a frequent rider with a 4.9-star rating and a connected DoorDash account. For example, a ride she requested cost $45, while her boyfriend was quoted $24 for the same route. Frustrated by what she sees as penalization for loyalty, Everett has reduced her Lyft usage and increased reliance on public transportation, even at night. The article references a Consumer Reports investigation that found wide price variation on Uber and Lyft, though both companies argued that comparing different users' rides is not valid. Lyft did not respond to a request for comment. Everett calls for regulatory action similar to efforts to stabilize supermarket prices in New York.
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