Zoho Rethinks AI Risk and Control with Integrated System of Record Strategy
Zoho Canada’s Managing Director, Chandrashekar Lalapet Srinivas Prasanna, outlines the company’s strategic approach to artificial intelligence in 2026, emphasizing risk management and contextual integrity. As AI adoption surges, with Zoho recording 16 billion API calls in early 2025, the company aims to help businesses capture efficiency gains without inheriting operational risks. Zoho positions itself as a unified system of record rather than a mere collection of AI features, owning its large language model, Zia, from infrastructure to application layers to ensure reliability and accountability. The refreshed Zoho One platform integrates AI into every workflow, providing a single interface where tasks, data, and agents converge. This holistic approach allows AI to operate with full business context, overcoming the limitations of isolated chatbots that lack access to comprehensive organizational data. By embedding AI deeply into its core suite, Zoho enables centralized control over permissions, audits, and automation, ensuring that the vendor retains responsibility for outcomes. This strategy addresses the paradox of generative AI, which often shifts technical risks to customers, by keeping control and liability within Zoho’s proprietary ecosystem.
Wire timeline
Zoho Rethinks AI Risk and Control with Integrated System of Record Strategy
Zoho Canada’s Managing Director, Chandrashekar Lalapet Srinivas Prasanna, outlines the company’s strategic approach to artificial intelligence in 2026, emphasizing risk management and contextual integrity. As AI adoption surges, with Zoho recording 16 billion API calls in early 2025, the company aims to help businesses capture efficiency gains without inheriting operational risks. Zoho positions itself as a unified system of record rather than a mere collection of AI features, owning its large language model, Zia, from infrastructure to application layers to ensure reliability and accountability. The refreshed Zoho One platform integrates AI into every workflow, providing a single interface where tasks, data, and agents converge. This holistic approach allows AI to operate with full business context, overcoming the limitations of isolated chatbots that lack access to comprehensive organizational data. By embedding AI deeply into its core suite, Zoho enables centralized control over permissions, audits, and automation, ensuring that the vendor retains responsibility for outcomes. This strategy addresses the paradox of generative AI, which often shifts technical risks to customers, by keeping control and liability within Zoho’s proprietary ecosystem.
BetaKit