Salesforce Acquires AI Customer Service Platform Fin for $3.6 Billion
Salesforce agreed to acquire Fin (formerly Intercom), an AI customer service platform, for approximately $3.6 billion in June 2026. Fin’s proprietary Apex AI agent autonomously resolves 76% of customer queries across multiple channels and serves over 30,000 businesses. Salesforce will integrate Fin into its Agentforce platform, which reached $1.2 billion in annual recurring revenue. The deal is expected to close in Q4 of Salesforce’s fiscal 2027, pending regulatory approval, and aims to strengthen Salesforce’s AI automation offerings for small to large enterprises.
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Salesforce Inks Definitive Agreement to Acquire Customer Agent Company Fin for $3.6 Billion
On June 15, 2026, Salesforce (CRM) announced it had signed a definitive agreement to acquire Fin, formerly Intercom, a customer agent platform company, for approximately $3.6 billion. The acquisition aims to expand Salesforce's ability to deliver autonomous AI agents across enterprise customer service operations, particularly benefiting SMB and commercial organizations seeking quick deployment. Analysts responded positively, with Jefferies expressing optimism that the deal will accelerate AI adoption in Salesforce's installed base, noting 15 M&A deals since May 2025 are driving innovation. Canaccord Genuity and Truist maintained Buy ratings with price targets of $225 and $280 respectively. Based on 55 analyst ratings, 73% assign a Buy rating to Salesforce, with an average price target of $242, representing a 47.07% upside from the current price of $164.55. The article also lists Salesforce among the 8 Best Generative AI Software Stocks to Buy in June 2026.
Yahoo FinanceSalesforce Acquires AI Agent Firm Fin for $3.6 Billion to Expand Agentforce
Salesforce announced a definitive agreement to acquire Fin, formerly known as Intercom, for approximately $3.6 billion. The deal, expected to close in Q4 of fiscal year 2027, aims to bolster Salesforce's Agentforce platform, which reached $1.2 billion in annual recurring revenue in Q1 FY2027, up 205% year-over-year. Fin's AI agent, powered by its proprietary Apex model, resolves 76% of support queries without human intervention and serves over 30,000 customers. Salesforce plans to integrate Fin's technology across its ecosystem, including Sales Cloud, Service Cloud, and Slack, to accelerate enterprise adoption of AI agents. CEO Marc Benioff emphasized the acquisition's role in enabling companies to become 'agentic enterprises.' Analysts suggest CRM stock could double over the next four years.
Yahoo FinanceSalesforce Acquires Fin for $3.6 Billion to Strengthen Agentic AI Capabilities
Salesforce has agreed to acquire customer agent company Fin for approximately $3.6 billion, a move that Wedbush analysts say confirms the company's aggressive push into the agentic AI market. Fin's proprietary Apex AI model, which resolves 76% of support queries end-to-end, will be integrated into Salesforce's Agentforce platform. Wedbush maintains an Outperform rating and $325 price target, noting that Salesforce has completed three billion-dollar-plus acquisitions in the past year. The market opportunity is significant, with Wedbush estimating that 40% of Fortune 1000 work will be touched by AI by 2029. Fin brings over 30,000 installed customers across SMB and enterprise segments. The deal is expected to close in Salesforce's fiscal fourth quarter of 2027, with no changes to full-year guidance or capital return programs. Analysts anticipate further acquisitions as CEO Marc Benioff builds a unified AI stack.
Yahoo FinanceSalesforce to acquire Fin for $3.6bn to expand AI agent services
Salesforce has agreed to acquire Fin, formerly known as Intercom, for approximately $3.6 billion to strengthen its AI agent capabilities for customer service operations. Fin's primary offering is an AI agent that resolves complex customer queries across multiple channels, powered by its proprietary Apex AI model. Fin claims a 76% autonomous resolution rate, handles over two million customer conversations weekly, and has more than 30,000 organizational customers with over $400 million in annual recurring revenue. Salesforce plans to integrate Fin's AI and technical team into its Agentforce platform, targeting faster deployment for small and medium-sized businesses. Agentforce reached $1.2 billion in annual recurring revenue in Q1 FY2027, up 205% year-on-year. The deal is expected to close in the final quarter of Salesforce's FY2027, pending regulatory approvals, and is not expected to impact Salesforce's financial guidance.
Yahoo FinanceSalesforce to acquire Fin for $3.6bn to expand AI agent services
Salesforce has agreed to acquire Fin, formerly known as Intercom, for approximately $3.6 billion, aiming to strengthen its AI agent capabilities for customer service. Fin's platform uses a proprietary Apex AI model to autonomously resolve complex customer queries across channels like live chat, email, WhatsApp, SMS, phone, and Slack, achieving a 76% autonomous resolution rate. Fin serves over 30,000 organizations, claims over $400 million in annual recurring revenue, and handles over two million customer conversations weekly. Salesforce will integrate Fin into its Agentforce platform, which reached $1.2 billion in ARR in Q1 FY2027, up 205% year-on-year. The acquisition targets faster AI deployment for small and medium-sized businesses. The deal is expected to close in Q4 of Salesforce's FY2027, subject to regulatory approvals, and is not expected to impact Salesforce's financial guidance.
Yahoo FinanceSalesforce to Acquire AI Customer Service Company Fin for $3.6 Billion
Salesforce Inc announced on Monday an agreement to acquire Fin, formerly known as Intercom, for approximately $3.6 billion. The deal aims to bolster Salesforce's artificial intelligence agent capabilities. Fin's core product is an AI agent that handles customer service queries across multiple channels including live chat, email, WhatsApp, SMS, phone, and Slack. Its proprietary AI model, Apex, has resolved an average of 76% of support volume end-to-end. The acquisition will add more than 30,000 companies to Salesforce's customer base and bring Fin's technical AI team into the fold. Fin's technology will complement Salesforce's existing AI platform, Agentforce, which reached $1.2 billion in annual recurring revenue in the first quarter of fiscal 2027, up 205% year-over-year. Salesforce CEO Marc Benioff said the deal enables companies to become agentic enterprises. The acquisition is expected to close in the fourth quarter of Salesforce's fiscal year 2027. Salesforce shares rose approximately 1.2% on the news.
Yahoo FinanceSalesforce to acquire AI customer service company Fin for $3.6B
Salesforce Inc announced on Monday its agreement to acquire Fin, formerly known as Intercom, for approximately $3.6 billion. The deal aims to enhance Salesforce's artificial intelligence agent capabilities, particularly in customer service. Fin's core product is an AI agent that handles queries across multiple channels, powered by its proprietary Apex model, which has resolved an average of 76% of support volume end-to-end. The acquisition will bring over 30,000 companies to Salesforce's customer base and integrate Fin's AI team. Fin's technology will complement Salesforce's existing AI platform, Agentforce, which reached $1.2 billion in annual recurring revenue in Q1 of fiscal 2027, up 205% year-over-year. The combined offering is expected to target small and mid-sized businesses. The deal is expected to close in Q4 of Salesforce's fiscal year 2027. Salesforce shares rose approximately 1.2% on the news.
Yahoo FinanceSalesforce acquires AI customer service platform Fin for $3.6B
Salesforce announced on Monday that it will acquire AI customer service platform Fin for $3.6 billion. Formerly known as Intercom, Fin provides an AI agent that handles customer queries across multiple channels including live chat, WhatsApp, SMS, phone, and Slack. Salesforce plans to integrate Fin's technology and team into its existing Agentforce platform, which helps businesses build custom AI agents for task automation. Salesforce CEO Marc Benioff said Fin brings proven agent technology and a strong AI team. The deal is expected to close in the last quarter of Salesforce's fiscal year 2027, which falls in early 2027. Fin co-founder and CEO Eoghan McCabe stated he will remain as CEO and continue to lead the company within Salesforce. The acquisition aims to accelerate AI agent development and deployment for enterprises.
Yahoo FinanceSalesforce acquires Fin, formerly Intercom, for $3.6 billion
Salesforce has signed a definitive agreement to acquire Fin, the AI customer service company formerly known as Intercom, for approximately $3.6 billion. Fin's core product is an AI agent that manages customer support conversations across multiple channels, powered by its proprietary Apex model, which claims to beat frontier models from OpenAI and Anthropic in resolution rates. The agent closes roughly 76% of incoming support requests without human intervention. Fin brings over 30,000 business customers to Salesforce. Salesforce plans to integrate Fin's technology into its Agentforce platform, combining Fin's quick-deployment capabilities for smaller and mid-market buyers with Agentforce's deep customization for large organizations. In the most recent quarter, Agentforce reported $1.2 billion in annual recurring revenue, a 205% increase year-over-year. Salesforce expects the transaction to close before the end of its fourth fiscal quarter of 2027, pending regulatory approval.
Yahoo FinanceSalesforce Acquires Fin (formerly Intercom) for $3.6 Billion
Salesforce announced the acquisition of Fin, the AI customer service company formerly known as Intercom, for approximately $3.6 billion. Fin provides an AI agent built on its proprietary Apex model that manages customer support across multiple channels and resolves roughly 76% of requests without human intervention. Salesforce plans to integrate Fin's technology into its Agentforce platform, enhancing capabilities for smaller and mid-market buyers with a pre-trained, ready-to-deploy solution. Fin brings over 30,000 business customers to Salesforce. The acquisition comes as Salesforce's Agentforce reached $1.2 billion in annual recurring revenue, a 205% increase year-over-year. Salesforce expects the deal to close by the end of its fourth fiscal quarter of 2027, with regulatory approval pending. The purchase price will not affect the company's full-year 2027 financial outlook or share buyback program. Salesforce stock is down more than 30% this year amid concerns about AI impacting traditional software demand.
Yahoo FinanceSalesforce to Acquire AI Customer Service Platform Fin for $3.6 Billion
Salesforce announced on Monday it will acquire AI customer service platform Fin for approximately $3.6 billion, aiming to bolster its agentic AI offerings amid intensifying competition in the enterprise autonomous tech space. The deal, expected to close in the fourth quarter of Salesforce's fiscal 2027 year, will complement its existing Agentforce platform. Fin's primary product is an AI agent capable of resolving customer queries across chat, email, WhatsApp, text, phone, and Slack. Salesforce CEO Marc Benioff stated the acquisition will help companies accelerate time to value with trusted AI agents. The move comes as Salesforce shares have lost over a third of their value in 2026, partly due to concerns that new AI tools could disrupt its software-as-a-service business model. Fin CEO Eoghan McCabe highlighted recent innovations including a model called Apex and an internal agent named Operator. This is one of Salesforce's largest acquisitions, following its $27 billion purchase of Slack in 2021.
US Top News and AnalysisSalesforce deepens AI automation push with $3.6 billion Fin buyout
Salesforce announced on Monday that it will acquire autonomous AI agent platform Fin for approximately $3.6 billion, strengthening its Agentforce offering amid a broader industry shift toward autonomous AI agents. The acquisition is Salesforce's latest move to accelerate its AI transition, following its $8 billion purchase of Informatica in May 2025. Fin provides an AI agent that handles customer support queries across multiple channels including live chat, email, WhatsApp, SMS, phone, and Slack, counting companies like Anthropic, Kalshi, and DoorDash as customers. Salesforce's Agentforce product has seen rapid growth, with annual recurring revenue more than tripling to $1.2 billion in the first quarter. The deal, expected to close in the fourth quarter of Salesforce's current fiscal year, will give customers more ways to deploy AI agents in customer service operations, including options for small and midsize businesses. Salesforce shares edged higher in volatile trading but remain down over 30% year-to-date amid investor concerns about AI disrupting traditional software demand.
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