JD.com Founder Delivers Orders Amid Dispute with Meituan Over Courier Exclusivity
JD.com founder Richard Liu personally delivered orders to customers, signaling the e-commerce giant's intensified commitment to its logistics and delivery services. This high-profile action occurs against the backdrop of a growing public dispute between JD.com and rival platform Meituan regarding alleged anti-competitive practices. On April 21, JD.com issued a public letter accusing unnamed competitors of forcing delivery riders to choose exclusively between platforms, a tactic known as 'pick one.' In response to these allegations and to improve service quality, JD.com announced it would offer full refunds for orders delayed by more than 20 minutes and plans to double its full-time rider workforce from 50,000 to 100,000 within the next three months. Meituan subsequently released a statement denying the accusations, asserting that no platform has the motivation or capability to restrict couriers' freedom to work for multiple apps. The incident highlights the fierce competition in China's on-demand delivery sector, with both tech giants vying for market dominance and labor resources while navigating regulatory scrutiny over fair competition practices.
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JD.com Founder Delivers Orders Amid Dispute with Meituan Over Courier Exclusivity
JD.com founder Richard Liu personally delivered orders to customers, signaling the e-commerce giant's intensified commitment to its logistics and delivery services. This high-profile action occurs against the backdrop of a growing public dispute between JD.com and rival platform Meituan regarding alleged anti-competitive practices. On April 21, JD.com issued a public letter accusing unnamed competitors of forcing delivery riders to choose exclusively between platforms, a tactic known as 'pick one.' In response to these allegations and to improve service quality, JD.com announced it would offer full refunds for orders delayed by more than 20 minutes and plans to double its full-time rider workforce from 50,000 to 100,000 within the next three months. Meituan subsequently released a statement denying the accusations, asserting that no platform has the motivation or capability to restrict couriers' freedom to work for multiple apps. The incident highlights the fierce competition in China's on-demand delivery sector, with both tech giants vying for market dominance and labor resources while navigating regulatory scrutiny over fair competition practices.
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